Conversation Screens

These are the modules that contain the conversation screens where the messages sent to Flexxii can be viewed and the agents in the system return to the customers. The conversation screens are categorized within themselves as Inbox, Closed, Archived, and Deleted.

  • ┬áInbox: It is the module where new messages are displayed and agents communicate with customers. In addition, agents can view subscribers' information and documents sent from customers in conversations on this page.
  • Closed: It is the module that contains conversations and conversation histories that have been closed by customers or Flexxii panel users (admin or authorized users).
  • Archived: It is the module that contains the conversations archived by Flexxii panel users (admin or authorized users).
  • Deleted: It is the module that contains the conversations deleted by Flexxii panel users (admin or authorized users).