Add New Channel Provider in Dynamics 365 CE and Power Platform

On this page, you will find how you can install and configure Channel Integration Framework in Dynamics 365 CE and Power Platform.

Add new Channel Integration Framework Provider
  • Install Channel Integration Framework and Flexxii to your target system from app source.
  • Make sure both apps installed correctly
  • Open Channel Integration Framework app and Click New Button to Create a New Channel Provider
Click New Button to Create a New Channel Provider
Click New Button to Create a New Channel Provider
  • Then select Unified Interface Apps for the Channel and Roles.
Channels and Roles

Once you complete Channel Provider Configuration like below you can Save & Close the form in Dynamics.

Name: Flexxii OmniChannel Platform

Label: Flexxii OmniChannel Platform

Channel URL: https://app.flexxii.com/?ext=YOUR ENVIRONMENT URL

(example: https://app.flexxii.com/?ext=mdev.crm4.dynamics.com)

Enable Outbound Communication: Yes

Channel Order: 1

API Version: 1.0

Trusted Domain: https://app.flexxii.com/

Custom Parameters: cp=YOUR ENVIRONMENT URL

(example: cp=mdev.crm4.dynamics.com/)

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