Flexxii Knowledge Base

Flexxii is an omnichannel marketing and customer service platform. Whatsapp, Facebook, Twitter, WebChat over Dynamics 365, Salesforce, Wordpress, etc...

Calls

4

Configuration of the Call Channel Viewing Call Information Calls Screen and Making a Call Calls Index Page

Calls Index Page Calls Screen and Making a Call Viewing Call Information Configuration of the Call Channel

Conversation Screens

16

Subcategories New Popular

Archived Closed Deleted Flex-Inbox Inbox

Defining IFrame in Flex-Inbox Flex-Inbox Deleted Conversations Archived Conversations Reactivate Conversation

Flex-Inbox Ending a Conversation Defining IFrame in Flex-Inbox Transfer To Another Agent Sending a Link

Dashboard

2

Changing Language Dashboard

Dashboard Changing Language

Integration

12

Subcategories New Popular

Cognitive Service Settings Dynamics 365 CE Settings Power Platform Smart Message Settings

Deleting a Cognitive Service Setting Updating a Cognitive Service Settings Cognitive Service Settings Index Page Creating a Cognitive Service Settings Deleting a Smart Message Service Setting

Smart Message Settings Creating a Smart Message Service Setting Updating a Smart Message Service Setting Deleting a Smart Message Service Setting Creating a Cognitive Service Settings

Links

5

Import Links with Excel Deleting a Link Updating a Link Creating a Link Link Management

Import Links with Excel Link Management Creating a Link Updating a Link Deleting a Link

Login

3

Subcategories New Popular

Password Registration

Forgot My Password Register to Demo Login to Flexxii

Login to Flexxii Register to Demo Forgot My Password

Quick Replies

4

Deleting a Quick Reply Updating a Quick Reply Creating a Quick Reply Quick Replies Management

Quick Replies Management Creating a Quick Reply Updating a Quick Reply Deleting a Quick Reply

Smart Buttons

4

Deleting a Smart Button Updating Smart Button Creating a Smart Button Smart Buttons Management

Smart Buttons Management Creating a Smart Button Updating Smart Button Deleting a Smart Button

Smart Panel

5

Adding the Smart Panel on Your Site Deleting a Smart Panel Updating Smart Panel Creating Smart Panel Smart Panel Management

Adding the Smart Panel on Your Site Smart Panel Management Creating Smart Panel Updating Smart Panel Deleting a Smart Panel

Smart Replies

4

Deleting a Smart Reply Updating a Smart Reply Creating a Smart Reply Smart Reply Management

Smart Reply Management Creating a Smart Reply Updating a Smart Reply Deleting a Smart Reply

Smart Surveys

6

Viewing Statistics of Smart Surveys Smart Survey Widget Updating a Smart Survey Deleting a Smart Survey Creating a Smart Panel

Smart Survey Widget Viewing Statistics of Smart Surveys Smart Survey Management Creating a Smart Panel Updating a Smart Survey

Subscribers

10

Showing Widget Actions of Subscriber Show All Documents Viewing Subscriber's Deleted Conversations Viewing Subscriber's Archived Conversations Viewing Subscriber's Closed Conversations

Viewing Subscriber's Active Conversations Viewing Subscriber's Closed Conversations Viewing Subscriber's Archived Conversations Viewing Subscriber's Deleted Conversations Show All Documents

Tag

4

Deleting a Tag Updating a Tag Creating a Tag Tag Management

Tag Management Creating a Tag Updating a Tag Deleting a Tag

User Menu

3

Logging Out of the System “Settings” Page “My Account” Page

“My Account” Page “Settings” Page Logging Out of the System